FAQs

Delivery & Logistics

1. How much is delivery and do you deliver to my area?
Answer: We deliver across Melbourne and the wider Victoria region. Delivery costs depend on the total weight of your order and your location (postcode). Because building materials like stone and bricks are heavy, we use specialized delivery vehicles (such as crane trucks or forklifts). Please contact our team with your product list and delivery address, and we will provide an accurate, highly competitive delivery quote.

2. Can I pick up my order from your Glen Waverley warehouse?
Answer: Absolutely. You are welcome to pick up your order directly from our Glen Waverley location. Please note that natural stone and bricks are exceptionally heavy, so please ensure your vehicle, ute, or trailer has the appropriate load and towing capacity. We recommend calling us in advance to ensure your order is packed and ready to go when you arrive.

Product & Stock

3. Are these items in stock right now?
Answer: As one of Australia’s largest importers, we keep a substantial inventory of our most popular stones, bricks, and paving materials at our local warehouse. However, stock levels can fluctuate due to high demand. We highly recommend calling our store or submitting a quick inquiry online to confirm the exact quantity you need is available before placing a large order.

4. Will the natural stone look exactly like the picture online?
Answer: Natural stone is a product of nature, which means every single piece is unique. While our online photos accurately represent the general color and style, inherent variations in color, veining, and texture are completely normal and are what give natural stone its beautiful, premium character. We always encourage customers to visit our showroom to view the physical products or order a sample.

5. Can I order a sample before making a large purchase?
Answer: Yes, we understand how important it is to get the perfect match for your home or landscaping project. We offer samples for most of our wall cladding, pavers, and natural stone products. Please contact us or visit our showroom to arrange your samples.

Pricing & Estimation

6. Do you offer trade accounts or wholesale discounts for builders?
Answer: Yes, we proudly support the local trade community. We offer competitive trade pricing and accounts for registered builders, landscapers, architects, and contractors. Please reach out to us with your ABN and business details to discuss opening a trade account and accessing our wholesale rates.

7. How much wastage should I allow for when ordering pavers or cladding?
Answer: Industry standard dictates that you should always allow for a minimum of 10% to 15% extra material on top of your exact measurements. This buffer accounts for cutting, pattern matching, natural variations, and any minor damages that may occur during transport or installation. For complex patterns (like French pattern) or curved areas, leaning towards 15% is highly recommended.

Installation & Maintenance

8. Do you provide installation services or just supply the materials?
Answer: We specialize purely in supplying high-quality materials and do not offer installation services. You will need to engage your own builder, landscaper, or tradesperson to bring your project to life. We know that finding the right person for the job can sometimes be tricky! We are always happy to share a list of local contractors to help point you in the right direction. However, please keep in mind that these tradespeople run their own independent businesses and are not affiliated with BuildMart. Because we don’t oversee the construction process, we aren’t able to guarantee their workmanship, timelines, or final results. Any arrangements, quotes, and installation work will be directly between you and your chosen contractor.

9. Do I need to seal the natural stone/pavers after installation?
Answer: Yes, we recommend sealing the natural stone and pavers once they are installed. Natural stone is porous, and a high-quality penetrating sealer will protect your investment from water damage, dirt, oil spills, and general weathering, while also making routine cleaning much easier.

10. Can I return leftover or unused bricks/pavers?
Answer: We generally accept returns on full, unopened crates or pallets, provided they are kept in good, original condition. All returns must be made within 28 days from the date of purchase, and please note that a 20% restocking fee will apply to all returned products. Unfortunately, we cannot accept returns on loose pieces, custom-ordered items, or partially used pallets due to handling costs and the fact that stone and tile products may naturally vary in color and texture from batch to batch. Please note: All products remain the property of BuildMart until final payment is received in full. For more details, please speak to our staff prior to your purchase.

Other

11. Can I buy individual/loose bricks, or do I need to purchase a full pack?
Answer: We do sell loose “Common Render Brick” at our store. Please note that common bricks do not have a specific or consistent color—the color varies from batch to batch. We highly recommend visiting our store in person to check the current color before purchasing. Additionally, we occasionally hold stock of specific branded bricks (such as Austral Bricks or Nubrik) in our store, which are also available for loose purchase. However, the vast majority of our face bricks and standard bricks must be ordered by the full pack. Pack sizes vary depending on the specific product (for example, they typically come in 272 bricks/pack, 520 bricks/pack, etc.). These packs cannot be split and are not available for loose purchase. Please contact our team with your desired brick style, and we will advise you on its specific pack size and availability.