Privacy Policy

BuildMart Australia

BuildMart Australia respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request a quote, place an order, visit our showroom, use our services or otherwise deal with us.

1. Who We Are

BuildMart Australia is operated by JASPER (GROUP) PTY LTD trading as BuildMart Australia.

Address: 457 Springvale Road, Glen Waverley VIC 3150
Phone: 03 9560 7601
Email: info@buildmart.com.au

2. Personal Information We Collect

We may collect personal information including:

• name
• phone number
• email address
• billing address
• delivery address
• business or company name
• order details
• quotation details
• payment confirmation details
• communication records
• product preferences
• website enquiry details
• IP address, browser type, device information and website usage data

We do not intentionally collect sensitive information unless it is necessary and provided by you voluntarily.

3. How We Collect Personal Information

We may collect personal information when you:

• submit an enquiry through our website
• request a quote
• place an order online, by phone, by email or in store
• make a payment
• arrange delivery or collection
• contact us by phone, email, website form, social media or in person
• subscribe to marketing communications
• interact with our website, advertisements or online platforms

We may also collect information from third-party service providers where necessary, such as payment providers, delivery partners, website platforms, analytics tools or advertising platforms.

4. Why We Collect and Use Personal Information

We collect and use personal information to:

• respond to enquiries
• prepare quotes
• process orders and payments
• arrange delivery or collection
• provide customer service
• manage product availability and stock enquiries
• communicate about orders, delivery, returns or service issues
• improve our website, products and services
• send marketing communications where permitted
• prevent fraud, security issues or misuse of our services
• comply with legal, tax, accounting and regulatory obligations

5. Marketing Communications

We may use your contact details to send promotional updates, product information, offers or marketing communications where permitted by law.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting us directly.

6. Disclosure of Personal Information

We may disclose personal information to:

• our employees, contractors and related business personnel
• delivery and freight providers
• suppliers and product partners
• payment processors
• website, IT and cloud service providers
• marketing and analytics providers
• accountants, lawyers and professional advisers
• government agencies, regulators or law enforcement where required by law

We only disclose personal information where reasonably necessary for our business operations, legal compliance or service delivery.

7. Overseas Disclosure

Some of our technology, cloud storage, website, analytics, marketing or payment service providers may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure that personal information is handled appropriately.

8. Cookies and Website Analytics

Our website may use cookies, tracking pixels and analytics tools to improve website performance, understand visitor behaviour, measure advertising effectiveness and provide a better user experience.

You may disable cookies through your browser settings, but some website functions may not work properly.

9. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of electronic transmission or storage is completely secure. Customers should take care when sending personal information online.

10. Access and Correction

You may request access to the personal information we hold about you or ask us to correct inaccurate, incomplete or outdated information.

To make a request, please contact us at:

Email: info@buildmart.com.au
Phone: 03 9560 7601

We may need to verify your identity before responding.

11. Privacy Complaints

If you believe we have breached your privacy rights, please contact us first so we can review and respond to your concern.

We will aim to respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. The latest version will be published on our website.